When is free one thing other than free? When HP weighs a totally free Nook offer, notes The Consumerist.
Nook not necessarily free gift
The Consumerist tells the tale of Brian, a consumer who was in the market for an HP laptop. He bought an Ultrabook as part of a Cyber Monday promotion that integrated a free Nook e-reader. Every little thing was fine until Brian decided the Ultrabook was not exactly what he was trying to find. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the cost of the Nook, which HP wouldn't take back.
Issue seen all over
Brian is not the first customer to see this sort of problem. The consumer does not get charged $99 when getting the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
According to a source within the HP returns department, the business will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not get the $106 they were charged for (the Nook)."
Fine print states not free
HPs small print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to cover it depending on the terms of the transaction.
The Nook cannot be returned, but it could be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free isn't always free. Read the fine print!
Nook not necessarily free gift
The Consumerist tells the tale of Brian, a consumer who was in the market for an HP laptop. He bought an Ultrabook as part of a Cyber Monday promotion that integrated a free Nook e-reader. Every little thing was fine until Brian decided the Ultrabook was not exactly what he was trying to find. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the cost of the Nook, which HP wouldn't take back.
Issue seen all over
Brian is not the first customer to see this sort of problem. The consumer does not get charged $99 when getting the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
According to a source within the HP returns department, the business will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not get the $106 they were charged for (the Nook)."
Fine print states not free
HPs small print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to cover it depending on the terms of the transaction.
The Nook cannot be returned, but it could be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free isn't always free. Read the fine print!
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